Service User Base

Initial referrals are primarily targeted at individuals who require some level of domiciliary care, supported living accommodation and support services.  The majority of our service users are people whose needs are complex and or high risk.


  • The organisation is geared to looking after people of age range: 16-65+ who require a straightforward service of support, with variable levels of complexity of needs. These may be in PenuelHealthcare managed properties or their own home, with a presenting learning disability, mental health needs or a combination of both or other related conditions. The service user base will also accommodate young adults 16+ drawn across the spectrum, from leaving care teams, asylum services for unaccompanied minors, youth offending with presenting behavioral issues etc. the service user base will also incorporate older adults and persons with dementia and other age related complex needs. All placements will be subject to rigorous compatibility testing and where incompatibility is highlighted either owing to age differences, risk taking behaviors or other mitigating factors, other accommodation alternatives\arrangements will be explored before turning down a referral. It is our policy at PenuelHealthcare ‘the service user is never wrong for their care/support plan, but the care/support plan is wrong for the service user’

In that respect and because of our relatively flat organizational structure, we are able to be speedily responsive to the needs of the service user at the point of initial assessment and deliver a person centered support package where we endeavor to suit the accommodation needs to the service user as opposed to the contrary. Our very referral procurement strategy is directed by the specifics of the needs of the service user, hence we can definitively say, “We are a service user led provision”. This makes us unique in our service delivery because we embody the very principles of contemporary service provision, in a tangible and pragmatic way, as opposed to just echoing the appropriate sound bites for commissioners and regulatory authorities.

 The organisation does not offer nursing care but will source out nursing input where appropriate to better meet the needs of the service users. The organisation offers its services to service users, irrespective of their race. Or ethnic origin, creed, colour, religion, political affiliation, marital status, parenthood, sexual gender, sexual orientation, and disabilities. The sole criterion for accepting a service user is the perceived ability of the organisation to meet the service user’s needs as per assessment.


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